Returns and Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Such exemptions are noted on the individual product pages.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Click here to initiate the return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item AND notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, please contact us.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to:

CONKO INC
PO Box 31
Brantford, ON, N3T 5M3

Shipping

To return your product, you should mail your product to:

THE CARNIVAL MUSEUM
114 ALICE ST, BRANTFORD, N3S 5B7
ON, CANADA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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